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“We would have spent more time trying to find a solution if we’d known it would be down for four or five days,” Hastie said, adding that Telus should have used other media sources to inform customers about the outage.
Neil Taylor, co-owner of Hub Internet in Creekside, says the shop lost 50 per cent of its business during the outage and is contemplating a claim for loss of revenue. He hasn’t yet switched from Telus as an Internet provider but is considering doing so.
“It’s more crucial now, knowing what they (Telus) are capable of, or not capable of,” Taylor said.