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Our role as resort employees is to take that edge off, ensuring that everything goes smoothly from check-in to check-out, empathizing every step of the way. People need to be reassured that we understand that their lives are stressful, and were doing everything we can to help.
At the same time, its been proven that it takes more than an open fire and a martini for most people to unwind people need at least a week away from work before they can even start to feel relaxed, and two weeks to start to feel rested. Meanwhile the average stay is around five days (at least it was back in 1999), which means that many tourists are ticking time bombs of rage and theres not a lot we can do about it.
Eavesdropping on conversations on chairlifts and gondolas, I notice that a lot of visitors to Whistler actually seem to be going out of their way to find things to complain about. They just cant let anything go.
Thats what our modern society, this self-righteous age of entitlement, has come down to. All work and no play makes Jack an angry man.
And, if you believe the psychologists, were supposed to be okay with that.