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It is completely reasonable to expect long waits and a no reservation policy at this time of year in Whistler. But when we went out this holiday season, it was more than the long waits that got us frustrated.

All things being fair, it’s not really right to name names and point fingers at certain establishments. But here are a few snippets of things that happened over the holidays.

At one restaurant we waited for 90 minutes for our food (it was 30 minutes before our first drinks). Despite repeated requests for a few more morsels of bread, none were forthcoming.

Fair enough, the restaurant was slammed. The waitresses and waiters were running around frantically. People continued to stream through the door. Tables were turning over faster than the kitchen and the bar and the wait staff could cope.

Meanwhile in the middle of the restaurant we waited and waited and waited.

A few of us were more than disappointed by what was finally presented to us. I think it’s fair to say that four forkfuls of lettuce do not a Caesar salad make.

Another night one friend waited two hours for his take-out order only to find out at the end of the long wait that they had run out of food for his particular order.

Later that night, as a last ditch attempt, we decided to go to another local restaurant. One friend asked for nachos only to be told that they were all out. How can a restaurant ever run out of nachos?

One friend summed it all up when he said: "I’ve been trying to eat dinner since five o’clock and it’s now 10 p.m."

Are these all just strange coincidences?

I think it’s fair to say that I wasn’t the only one who was unprepared for the crowds this season. Some restaurants seemed totally taken aback too. The question is, why?

Here’s the thing. I was a waitress to help pay the bills in university. I know how hard it is. I know it can be a thankless job sometimes. Here’s the other thing. I’ve done the Spirit Course put on by the chamber of commerce to get a deal on my pass, and it wasn’t until then that I realized how important customer service is in a resort town.

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