We at Whistler Transit feel that we have a duty to respond, in the wake of the many letters to the editor and articles that have been written about Transit in Whistler recently.
First of all, we are appreciative of the privilege that we have been given to be the operators of the transit system in the resort. This is a responsibility that we take very seriously and we certainly don't take it for granted.
We are proud of the part we played during the Olympic Games. We are proud to be the operators of the largest fleet of hydrogen fuel cell buses in the world. We take pride in the work that we do on a daily basis.
Really, we owe G.D. Maxwell a debt of thanks for calling us out. With all of the good press we've been getting lately, we were in danger of toppling over from swelled heads.
Sincerely though, if anyone perceives that the transit service is not meeting its obligations, or that anyone from Whistler Transit is not performing their job adequately, of course they have the right to point it out.
We greatly appreciate it when riders or other members of the public contact us directly with their specific concerns or comments.
Please give us the time and the bus number, it really helps.
There are a number of points that have been made with which we do take issue.
However, we will restrict ourselves, and only respond to one.
It has been said that Whistler Transit has some very good drivers, which might imply that we have some good drivers, and a lot of not so good ones. We can state emphatically that the opposite is true. We have a lot of very good drivers.
We have a good idea of who they are, but of course, observations from our riders help us to determine who the stars are, and who is in need of correction or further training.
Training of the drivers is ongoing process. The last two weeks all of our drivers were put through a special accident avoidance-training program.
A number of drivers received additional customer service training in the past week as well.
This is just a part of the ongoing effort to provide safe and reliable service.
Steve Antil, Manager, Service Delivery
Whistler Transit Ltd.
Bouncer bus drivers
I have to laugh at some of the criticism that has been directed towards transit and particularly at the transit drivers.