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The letter, written to municipal administrator Mike Furey and copied to the mayor, details an August incident where a guest slipped and fell at the hotel. When the ambulance failed to arrive, the fire department was called directly.
The patient was put onto a spine board but the fire department is prohibited by legislation from transporting patients.
They waited for 35 minutes. But when an ambulance failed to arrive, the patient was taken to the clinic in his own vehicle.
"The fact that I've heard about two in one week, yes, I am concerned," said the mayor.
She put herself in the injured party's shoes.
"At the best of times it feels like it takes hours when in fact it takes minutes, but if it is taking longer than minutes, that's just unacceptable," she the mayor.
BC Ambulance Service (BCAS) confirmed that two ambulances (each staffed with two paramedics) are in service in Whistler each day. In 2012, BCAS responded to 1,062 urgent calls — three per day — with an average response time of 13 minutes.
"BCAS uses an internationally recognized dispatch system to triage calls based of patient acuity," wrote Kelsie Carwithen, BCAS's manager of media relations, in an email response. "Patients with life-threatening injuries (i.e.: cardiac arrest, trauma etc.) are prioritized above patients with non-life-threatening injuries."
When asked if BCAS increases staffing levels for long weekends and large events in Whistler, Carwithen wrote: "BCAS works closely with event organizers in Whistler and across the province. Large events often contract BCAS ambulances/paramedics (to supplement first aid support during the event) to ensure appropriate resources are available for potential increases in demand."
There were two ambulances working on the Sunday of the Labour Day long weekend.
According to Mohr, there has to be a concerted effort from all resort partners — from the provincial government to the local health authority, the event planners and the municipality to ensure adequate coverage.
His comments come on the heels of Tourism Whistler's announcement that June and July 2013 broke room night records in the resort, potentially making this summer the busiest on record — taking the resort population to as high at 40,000.
When staff at the Whistler Health Care Centre do a rehash of the Crankworx mountain bike festival, as they do every year, compiling the numbers and the acuity and plotting it on a graph, Mohr doesn't doubt he'll be making recommendations to Vancouver Coastal Health, chief amongst them a request for a Mobile Medical Unit, the surgical unit the province has at its disposal to respond to major events, for the 2014 festival. The MMU is a legacy from the 2010 Winter Olympic Games.
"We'll be certainly making recommendations at least to VCH in terms of what we might do to mitigate the potential for not being able to deal with the trauma," he said.
"These major events that come to our little town, they're huge," he said.
"They might not all be like the Olympics, but the potential for even more injury and trauma and illness to deal with is actually just as big an impact as the Olympics."